This collection of articles explores how best to support customers after their purchases – with guides on learning from support requests and how to reduce support calls.
Latest articles on aftersales support
Are chatbots the solution to dealing with customer support questions?
Are chat-bots the future of customer service? We explore the benefits and disadvantages for customers and companies.
Reducing customer support requests: Ways to cut down on service requests
This article explores some opportunities for reducing customer support queries – while also improving your operations in the process.
The importance of aftersales support: 5 Reasons good aftersales support matters
This article explores the key reasons why aftersales support is important for organizations – from word of mouth to maintaining positive relationships with distributors.
Monitoring the performance of your aftersales support
This article explores why monitoring aftersales support is important, and the dimensions of your aftersales support that it is important to monitor.
Are chatbots the solution to dealing with customer support questions?
Are chat-bots the future of customer service? We explore the benefits and disadvantages for customers and companies.
Reducing customer support requests: Ways to cut down on service requests
This article explores some opportunities for reducing customer support queries – while also improving your operations in the process.
The importance of aftersales support: 5 Reasons good aftersales support matters
This article explores the key reasons why aftersales support is important for organizations – from word of mouth to maintaining positive relationships with distributors.
Monitoring the performance of your aftersales support
This article explores why monitoring aftersales support is important, and the dimensions of your aftersales support that it is important to monitor.