What is the role of chatbots in answering customer support queries? This collection of articles explore the importance of chatbots for firms, considering both the advantages and disadvantages of using chatbots to help with support queries.
Latest articles examining chatbots
The advantages and disadvantages of chatbots for customers
What are the benefits and disadvantages of chatbots for customers? This article explores the impact of using chatbots for customer service.
Approaches to automating your social media accounts
There are different means and extents to which you can automate your social media presence. This article explores three of the most common, along with your thoughts on the three different approaches.
Opportunities for using chatbots
What are the opportunities for using chatbots inside and outside firms? This article examines key opportunities for the use of chatbots.
Are chatbots the solution to dealing with customer support questions?
Are chat-bots the future of customer service? We explore the benefits and disadvantages for customers and companies.
Are chatbots the solution to dealing with customer support questions?
Are chat-bots the future of customer service? We explore the benefits and disadvantages for customers and companies.
Opportunities for using chatbots
What are the opportunities for using chatbots inside and outside firms? This article examines key opportunities for the use of chatbots.
The advantages and disadvantages of chatbots for customers
What are the benefits and disadvantages of chatbots for customers? This article explores the impact of using chatbots for customer service.
Approaches to automating your social media accounts
There are different means and extents to which you can automate your social media presence. This article explores three of the most common, along with your thoughts on the three different approaches.